Dealing with conflict can be one of the most challenging aspects of communication even for the most skilled communicators. It is by far the topic I am most frequently asked about during my programs and presentations. For many people, the mere thought of conflict causes a lot of stress and some will go to any . . . → Read More: Banish Conflict Blues
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There is a lot of information out there on providing great customer service. What no one is talking about is the real secret that will truly make all the difference. Do you really want employees to provide great customer service? Then you need to serve your employees. That’s right – consider that your job as . . . → Read More: The Real Secret to Providing Great Customer Service “You don’t have any questions do you?” This is what the contact lens specialist at my eye doctor’s office said to me at the end of my contact lens fitting appointment. What do you think my response was? Her question left me with only one possible response, “Uh, no, I don’t have any questions.” This . . . → Read More: You Don’t Have Any Questions Do You? Speaking to create is easier to describe by saying what it isn’t. Most of what we talk about on a daily basis is to describe what’s already happened. We spend copious amounts of time thinking about and rehashing outcomes of the past. We spend time expressing our opinions about how to fix what’s already done . . . → Read More: Speaking to Create v. Speaking to Fix Lisa Giruzzi was recently interviewed on Global HR Talk Radio regarding her latest book Bringing Out The Best in Your Employees and her success working with managers and supervisors to improve performance and productivity through effective communication strategies. To hear the interview visit: http://www.globalhrnews.com/story.asp?sid=1401 Do you ever feel like a child again (and not in a good way) after spending time with your family? Have you ever felt frustrated and agitated after a family gathering despite having had the best intentions before the event? Do you look forward to getting together with family and then feel disappointed afterwards? If . . . → Read More: Communication Conundrums Have you ever said something and thought, “Who said that” or “I didn’t mean to say that”? Often times, under stress it is as if our mind gets a mouth of its own and we feel a lack of control of what we are saying. After the dust settles, we are frustrated that we “lost . . . → Read More: OMG I can’t believe I just said that! or Dealing with Foot in Mouth Disease Effective communication is way more about listening then speaking, and more precisely it is almost entirely about the listening of the person or people you are speaking to. Despite this most people spend the vast majority of their energy and attention on what they are going to say rather than how it is going to . . . → Read More: It is not what you say; it’s what they think it means In order to ask for what you want, first you have to know what it is you want. Most of the time we have learned to settle for what we think we can have. We don’t ask for what we really want because we try to avoid the disappointment of being turned down, or rejected . . . → Read More: Ask For What You Want I think it is fair to say that most people do not like confrontations nor do they look forward to challenging communications. I am not saying you should suddenly start confronting people or challenging people. What I am saying is that when you are faced with having a challenging communication, it is an opportunity to . . . → Read More: The Opportunity of Challenging Communications |
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